Hashing24 Mining Service FAQ

- Price:
- BTC/USD 63453.718815
- BTC/EUR 58857.897594
- Difficulty: 88 104 191 118 793
- Hashrate: 621914 PH/s

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# Frequently Asked Questions

Below are some of the most common questions about Hashing24.

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What is Hashing24?

Hashing24 offers cryptocurrency mining without having to buy any equipment. Instead of it you are buying mining hashpower from our industrial mining equipment supplier BitFury with its data centers located in Canada, Norway, Iceland, and Georgia.

Hashing24 was created to ensure the effective mining and to provide professionals and newcomers with an access to the same quality resources as the industrial miners possess. Our cooperation with the industry leaders and access to the newest and most advanced technologies in the industry, quickly made us one of the world‘s leading mining services.

As a Hashing24 customer, you can enjoy many benefits, including:

- Access to the world-class data centers and network boasting more than 200 PH/s
- Confidence that you receive only newly mined coins
- Automatic deposit of mined coins to your balance

How does cryptocurrency mining work on your platform?

It's pretty quick and easy. As soon as we receive a payment for your order, your contract will be added to your profile. Your order consists of two parts:

- one-time payment (not deposit) for allocation of ordered power
- a daily maintenance fee for the equipment maintenance and its power supply

When you are paying one-time payment, you are receiving hashpower according to your contract terms and duration. You will also pay an everyday maintenance fee (for Bitcoin mining only). The maintenance fee is automatically deducted from your mined BTC volume on a daily basis. The applied BTC/USD conversion rate is based on the previous day's Bitcoin closing price in USD published on www.coinmarketcap.com. If you don't have enough balance during three days to cover your daily maintenance fee, the mining contract and service will be canceled.

How much can I earn?

Earning per day depends on many factors, such as Block reward, Difficulty, Blocks mined etc and they can't be predicted. All the mined coins will be automatically added to your balance.
Please note that our payout is based on overall network hashrate, and 100% uptime is guaranteed.
We recommend all our clients to do their own research and their own earning calculation, however, we have some helpful tools for this.
You can go to the “calculator” tab which is at the top of our website to see how you can calculate your earnings.

What does 100% uptime guarantee mean?

If you were an individual miner there would be always a possibility that your mining hardware could crash, slow down or completely break. Using our platform you will never face any issues like these.

How can I pay?
You can pay using:

1. Visa/Mastercard bank cards.
2. Bitcoins: you can buy Bitcoin on any online exchanger:
   - https://switchere.com/
   - https://www.buybitcoinworldwide.com/
   - https://howtobuybitcoins.info/
   - https://indacoin.com/
   - https://localbitcoins.com/
   - https://changelly.com/
   - https://shapeshift.io/
3. Altcoins.

What is maintenance fee?

The maintenance fee covers all costs related to mining including, inter alia:

- electricity cost
- cooling systems
- maintenance work
- hosting services

How often will I receive my coins?

Newly mined coins are credited to your balance once per day for the previous mining day.

Our minimum withdrawal amount is 0.0007 BTC. You can request a withdrawal any time.

How can I get in touch with you if I need help?

Please contact us:
By email: support@hashing24.com
By phone: +353 1 6917777
By filling out this form: https://hashing24.com/support
You may also find it useful to chat with us online.

When does mining start?

Mining starts automatically at 00:00 UTC. Mined coins are credited automatically to the customer's balance once a day for the previous mining day.

How to restore the password?

In order to restore your password, please:

- Click on the Sign In
- Enter your email
- Click on the "I can't access my account"
- You will receive an email with further step by step instructions

How do I withdraw?

In order to make a withdrawal:

- Sign In to your account
- Go to menu item "Balance - Withdrawal"
- Choose type of coins
- Enter amount
- Choose your wallet (or enter new wallet)
- Click on the withdraw button
- Check your email inbox, you will receive an email with confirmation link
- Click on the confirmation link
- Our minimum withdrawal amount is 0.0007 BTC. You can request a withdrawal any time. Withdrawal requests are processed the next day after the request has been placed (UTC time)

How can I disable 2-step verification?

When you enabled 2-step verification, the system generated 10 backup codes for you that you can use without requesting the Google Authenticator service.

Use these backup codes to disable 2-step verification:

- Enter a 6-digit combination from the list of backup codes into the box requiring the Google Authenticator code. Remember that each combination can be used only once.
- Go to “Settings” tab in your menu at the top, then “Security” tab at the left, and click the “Turn Off” button under the text “2-Step Verification ENABLED”.

If you have no backup codes saved, please contact our customer support for help.

Which coins do I receive for mining?
We can guarantee that you will receive only new coins, which have been recently mined. This can be checked on blockchain.info by putting in the transaction that you receive after your withdrawal from our service. Thus, everyone can be confident that we are indeed mining coins, and we are not some Ponzi scheme.
Why does my withdrawal transaction have many different wallet addresses?
The clients' transactions are grouped together for withdrawal to optimise and increase the speed of transactions.
What do I do if I paid the money for the contract but it wasn't activated?

- Sign In to your account
- Choose plan on this page: https://hashing24.com/tariffs
- Choose price in BTC/USD/EUR
- Click on the "Buy" button
- Check details of your order and click on the "Next Step" button
- Choose the payment method "Account Balance" and click "Buy"
- Your plan will be purchased using your current balance

P.S. You don't need to pay again, you will just use the balance that you have on your account.

What does the payout amount depend on?
The payout depends on many technical factors like mining difficulty, total network hashrate, blocks mined per day, and amount of the block reward. Financial factors also affect the payout, like transaction fees or BTC/USD (and more generally, crypto/fiat) exchange rates. Note that our payout is based on 100% uptime guarantee.
The rule of thumb is that a higher BTC price means lower maintenance fees and higher total payout.
We recommend all our clients to do their own research and their own earning calculation, however, we have some helpful tools for this. You can go to the “Calculator” tab which is on the top of our website to see how you can calculate your earnings.
How to buy hashpower using the mined coins?
The “Buy Using Balance" function allows you to buy additional mining hashpower, using the mined coins that you have on your balance.Once you click on “Buy Using Balance” button, the order for the maximum allowed contract volume will be placed automatically. You will just need to check the details of this order and click on “Pay” button. The payment will be done from your Hashing24 account balance.
What to do if 2-step verification code is not working?

This might be because the time on your Google Authenticator app is not synchronized correctly. To make sure that you have the correct time:

1. Go to the main menu in the Google Authenticator app
2. Click Settings (in some mobile OSes this menu item is missing, and this step should be skipped)
3. Click Time Correction for codes
4. Click "Sync now"

The app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The synchronization will only affect the internal time of your Google Authenticator app and will not change your device's Date & time settings.

How am I affected if there are changes in Hashing24.com ownership, legal address, or licensing terms?
Existing mining contracts will remain in full effect. Changes may be introduced into the terms and conditions of future contracts.
How to close my user account at Hashing24?
If you want to close your user account at Hashing24, please send us an email to support@hashing24.com specifying your request. Your application for user account closing will be reviewed as soon as possible and all your personal data associated with your user account at Hashing24 will be deleted within 24 hours.
What is so special about the Trading Room?
First and foremost, it is a unique value proposition — it is the one and only on the Bitcoin mining market. Hashing24 guarantees the maximum efficiency for BTC mining rendered by the leader in the crypto mining industry — BitFury. The Trading Room is fully automated and the Trade Desk participants can directly buy/sell BTC mining contracts as orders and generate income from BTC mining simultaneously. Trade, speculate or HODL BTC mining contracts the way you want! The user interface is very simple and intuitive, there are no complex calculations and it is perfectly organized to satisfy the needs of every demanding customer.
What is TH/s ⋅ day?
TH/s ⋅ day is a derivative quotient of a Bitcoin mining contract conditioned by permanent change of duration. It is calculated in TH/s and multiplied by the contract timeline left before its completion. This imputed value has been introduced with an aim of organizing contracts with differential mining contracts' lifecycles and capacity to a generalized indicator, thus the possibility to equalize the input data and value adjustment.
How to calculate TH/s ⋅ day?
Let's demonstrate it by the following example:
1.2 TH/s ⋅ 283 days = 339.6 TH/s ⋅ day
The value 1 TH/s ⋅ day is the price differential between the amount for the entire mining contract and imputed value TH/s ⋅ day (for contracts with the lifetime maintenance cost plan, imputed value 1 TH/s is applied because these contracts do not have the period of validity).
How to calculate TH/s ⋅ day, BTC?
0.0159832 BTC (Amount) / 339.6 (TH/s ⋅ day) = 0.00004706478 TH/s ⋅ day, BTC.
How to submit buy contract requests on the Trade Desk?
Select your preferred maintenance cost plan — either limited or lifetime.
Enter necessary buy contract parameters in the left column of the Trade Desk, namely Amount, 1 TH/s ⋅ d, BTC and press ADD TO BUY LIST.
Minimum contract step cannot be lower than 0.00000001 BTC. The buyer can cancel his/her buy request at any time prior to its execution (purchase by other Trading Room participant) on the Trade Desk.
How to submit sell contract offers on the Trade Desk?
Select your maintenance cost plan — either limited or lifetime.
Enter necessary sell contract parameters in the right column of the Trade Desk, namely Amount, 1 TH/s ⋅ d, BTC and press ADD TO SELL LIST.
Minimum contract step cannot be lower than 0.00000001 BTC. The seller can cancel his/her sell offer at any time prior to its execution (by other Trading Room participant) on the Trade Desk.